Loyalty & Maintenance Program

Free phone support. First hour of travel free. Up to 20% off parts and labor.

One flat monthly rate that covers the things every fueling site runs into — and pays you back on the first call. Three plans from $249 a month. Rate locks at signup.

Member price check

Got an invoice handy? See it at member rates.

Type in the travel, labor and parts from any GTI service call and watch the same job at member pricing — then a year of them against the plan. Honest numbers, no email required.

Check an invoice
$0
phone support, unlimited
1 HR
travel free, every call
20%
off parts, labor & travel
$740
in parts a year on Premium
What members get

Eight things that cost you money every year. Included.

$0

Free phone support

Card reader lockups, comms errors, error-code clears, ATG alarms, paper jams, systems that won’t come back after a power blip. Most of it never needed a truck. Members call, we fix it on the phone, nobody gets billed.

Every planUnlimited · no call-out fee
1 HR

First hour of travel free

Every call, all year. Travel is the quietest line on a service invoice and it costs the same whether the fix takes four minutes or four hours. Members don’t pay the first hour — then the member discount applies to the rest.

Every planEvery call · every plan
20%

Up to 20% off parts and labor

Travel, labor and parts — the whole invoice, not just the labor line. Applied automatically at billing, nothing to claim. 15% on Essential and Plus, 20% on Premium.

Every plan15% Essential & Plus · 20% Premium
$500

Free filter change every 12 months

A clogged dispenser filter never fails — it just turns a three-minute fill into six and backs up your peak hour. We replace your dispenser filters annually, on schedule, at no charge.

Plus & Premium$500/yr in parts
$240

Two backup batteries a year

A UPS battery past its date takes the whole site cash-only on the first power blip. We replace two a year, included, and we track the dates so you never think about it.

Essential & Premium$240/yr in parts
4–6 HR

Priority dispatch

First position in the queue. 48-hour response on standard calls, 4 to 6 hours on emergencies, across California, Arizona and Nevada.

Every plan48hr standard · 4–6hr emergency
1×/YR

Annual inspection

A technician on your site hunting for what’s about to fail — filters restricting flow, hoses and breakaways wearing out, card reader and printer components at end of life, corroded connections, ATG sensors drifting, firmware behind. Found in March, not at 4:40pm on a Friday in July.

Every planUp to 45% less unplanned downtime*
MEMBER

Member pricing on projects

POS upgrades (Verifone, Passport, Comdata), dispenser retrofits (Gilbarco, Wayne), Veeder-Root ATG install and programming, sensors and compliance, back-office and S2K integration. Your rate instead of retail.

Every planUpgrades · retrofits · installs

*“Up to 45% less unplanned downtime” reflects U.S. Department of Energy findings (35–45%) and industry maintenance studies (−44% average) on the shift from reactive to planned/preventive maintenance. Individual results vary by site, equipment age and usage.

Every other service company makes money when the truck rolls. This program is built the other way around — we’d rather fix it on the phone and keep you for ten years.

Three plans

Pick what you run. Pay one number.

Essential covers your POS. Plus covers your dispensers. Premium covers both, includes both parts programs, and bumps the discount to 20%. Every plan gets phone support, the free travel hour, priority dispatch, the annual inspection and project pricing.

Essential
POS
$249/mo
$2,689/yr · $8.18 a day
  • 15% off travel, labor and parts
  • Two backup battery replacements a year ($240)
  • Free phone support, free travel hour, priority dispatch, annual inspection, project pricing
$240/yr in parts before a single discount
Plus
Dispensers
$299/mo
$3,229/yr · $9.83 a day
  • 15% off travel, labor and parts
  • Dispenser filters replaced annually ($500)
  • Free phone support, free travel hour, priority dispatch, annual inspection, project pricing
$500/yr in parts before a single discount
Most popular · best value
Premium
POS + Dispensers
$349/mo
$3,769/yr · $11.47 a day
  • 20% off travel, labor and parts
  • Two backup battery replacements a year ($240)
  • Dispenser filters replaced annually ($500)
  • Free phone support, free travel hour, priority dispatch, annual inspection, project pricing
$740/yr in parts before a single discount
Compare
Essential
$249/mo
Plus
$299/mo
Premium
$349/mo
CoversPOSDispensersPOS + Dispensers
Free phone support
First hour of travel free, every call
Discount on travel, labor and parts15%15%20%
Priority dispatch (48hr / 4–6hr emergency)
Annual inspection
Member pricing on upgrades & installs
Backup batteries — 2 per year ($240)
Dispenser filters — every 12 months ($500)
Included parts value per year$240$500$740
Rate locks at signup
Member price check

Still weighing it up? Run your last invoice through it.

Pick a plan above, then see what that job — and five like it — would have cost you as a member. Flip the after-hours rate and the phone-call switch and watch the numbers move.

Check an invoice
Run your own numbers

What the program is worth on your sites.

Set the sliders to last year’s invoices. The math is on the card — nothing hidden.

Plan

Same rates and rules as the Member Price Check: first hour of travel free, 20% off the rest including after-hours rates, included parts counted at value, plan cost on annual billing. Priority dispatch, the annual inspection and rate locks aren’t counted.

Net benefit · 3 sites · Premium · per year
−$575
5 calls/site, pay as you go
$12,023
5 calls/site, as a member
$8,100
Saved on service calls
$3,923
2 phone fixes/site, no truck
$4,590
Included parts (both)
$2,220
Back in your pocket
$10,733
Premium plan, annual billing · $3,769/site
− $11,307
On these numbers you’re $192 short per site. Members close that gap on the calls that never become trucks and the after-hours multipliers they avoid — move those two sliders to what last year actually looked like.
What it looks like on a bad day

Same moment. Different ending.

6:04AM · SATURDAY

The card reader on Pump 3 locks up.

Without the program

You call it in. You wait. A technician drives out. He reboots it. You get an invoice for the truck, the first hour and the travel — for a fix that took four minutes.

As a member

You call. We walk you through it on the phone. Pump 3 is live again before that truck could have left the yard. Cost: nothing.

$0phone support · every plan · no limit
4:40PM · FRIDAY

It is always Friday, 4:40pm.

Without the program

Equipment doesn’t have a sense of timing. It fails under load, and load is Friday afternoon — which also happens to be the most expensive possible moment to need somebody with a van.

As a member

A few hours on your site in March. Filters restricting flow, hoses and breakaways wearing toward failure, card reader and printer components at end of life, corroded connections, ATG sensors not reporting straight, firmware a version behind. Found before it fails.

45%up to 45% less unplanned downtime*
3:00 → 6:00

And nobody calls it in.

Without the program

A dispenser filter doesn’t fail. It just restricts, a little more each month, until a three-minute fill takes six. Your peak hour backs up. Drivers who see a queue keep driving. The ones who wait sit in a car instead of standing in your store.

As a member

Dispenser filters replaced annually at no charge. A $500 value, done on schedule, before flow rate starts costing you anything. Filters are cheap. Six-minute fills are not.

$500dispenser filters · replaced annually
Not just for bad days

Planning a POS refresh or dispenser retrofit? Members don’t pay retail.

The bigger money was never in the breakdowns — it’s in the projects already on the books. Members get discounted pricing on upgrades, retrofits, ATG installs, compliance work and integrations. Same certified crew that services your site, your rate instead of retail. GTI is a Gilbarco Authorized Service Contractor; our technicians are certified on Gilbarco, Wayne and Verifone.

GTI technician configuring a POS terminal
What a down pump costs

Forty-eight hours versus five. In dollars.

Your gallons, your margin, your store. Move the sliders and watch what a faster response is actually worth.

Fuel sales lost per hour those pumps are down
$273/hr
$27/hr of that is profit — fuel margin plus the inside-store sales that walk with it.
Standard · 48 hr window
$1,290
profit · $13,080 in sales
Member · 5 hr response
$134
profit · $1,363 in sales
One faster response saves
$1,156about 3 months of the Premium plan, paid for by one call.
See the plans

Estimate. Sales figure is gallons × price per gallon. Profit counts lost fuel margin plus 40% of lost inside-store margin (DOE: 35–45% of fuel customers shop inside), scaled by the share of dispensers down. Ignores lines, reputation and the customers who don’t come back.

Questions

The ones we get on the phone.

Enrollment is subject to our Loyalty & Maintenance Program Terms.

Card reader lockups, communication errors, error-code clears, ATG alarms, paper jams, systems that won’t come back after a power blip. A lot of what goes wrong doesn’t need somebody standing in front of it — it needs somebody who has seen it two hundred times. No call-out fee, no limit, every plan.

From $8.18 a day. Pays for itself on the first call.

Gas doesn’t pump itself. But it shouldn’t cost a different number every month either. Rate locks at signup.