Legal

Loyalty & Maintenance Program Terms

Last updated: September 24, 2026

Effective Date: September 1, 2026 · Version 2.1 · Last Updated: September 24, 2026

These Loyalty & Maintenance Program Terms (these "Terms") govern enrollment in and use of the GTI Petro Loyalty & Maintenance Program (the "Program") offered by Genesys Technologies Inc., a California corporation doing business as GTI Petro ("GTI Petro," "we," "us," or "our"). These Terms replace all prior versions of the Monthly Maintenance Program Terms.

The Program is sold only to businesses for commercial purposes. It is not offered to consumers for personal, family, or household use. By enrolling, you represent that you are enrolling on behalf of a business and for business purposes, and that you are authorized to bind that business.

1. Definitions

"Covered Equipment" means the specific point-of-sale systems, fuel dispensers, and associated components at an enrolled Site that are within the scope of the Plan you selected, as identified at enrollment.

"Customer" or "you" means the business that enrolls in the Program.

"Plan" means Maintenance Essential, Maintenance Plus, or Maintenance Premium, as described in Section 3.

"Member Rate" means the discounted rate on service, travel, labor, and parts that your Plan provides.

"Program Services" means the inspections, phone support, priority scheduling, included items, and discounts your Plan provides.

"Site" means a single physical location enrolled in the Program. Each Site is enrolled and billed separately.

"Initial Term" and "Renewal Term" have the meanings given in Section 8. Every Term is twelve (12) months.

"Payment Option" means the way you pay for a Term: in twelve (12) monthly installments, or in one annual payment in advance at the discounted annual rate, as described in Section 8(a).

"Force Majeure Event" has the meaning given in Section 15.

"Term" means the Initial Term or any Renewal Term, as applicable.

2. Acceptance and How Agreement Is Formed

You enroll by selecting a Plan and affirmatively accepting these Terms — by checking the enrollment box, clicking "I Agree," or signing an enrollment form or proposal that references these Terms. By doing so, you confirm that you have read, understood, and agree to these Terms, including the renewal provisions in Section 8 and the early termination charge in Section 9.

GTI Petro retains a record of your acceptance — including the date, time, method, and the version of these Terms presented to you — for at least three (3) years, or one (1) year after your subscription ends, whichever is longer. You may request a copy of your acceptance record at any time.

Your subscription fee locks in at the rate published on the date you enroll and does not change for the duration of your Initial Term. Your Plan's discount percentage — 15% or 20%, depending on the Plan — does not change for as long as you remain continuously enrolled in that Plan.

3. Plans, Coverage and Pricing

Maintenance Essential
POS
Maintenance Plus
Dispensers
Maintenance Premium
POS & Dispensers
Monthly rate, per Site$249$299$349
Annual rate, paid yearly$2,689$3,229$3,769
Coverage focusPOS systemsDispensersPOS and dispensers
Discount on service — travel, labor and parts15%15%20%
First hour of travelFreeFreeFree
Free phone supportIncludedIncludedIncluded
Priority schedulingIncludedIncludedIncluded
Discount on upgrades and installationsIncludedIncludedIncluded
Free backup batteries2 per year ($240 value)—2 per year ($240 value)
Free dispenser filter replacement—Annual ($500 value)Annual ($500 value)
Annual POS diagnostic inspectionIncluded—Included
Annual dispenser inspection—IncludedIncluded

What your Plan covers. Maintenance Essential covers POS hardware, TCP/IP and EDIM cards, and associated components. Maintenance Plus covers dispenser hardware and hanging equipment. Maintenance Premium covers both.

Discount on upgrades and installations. Program members receive their Plan's discount percentage on quoted upgrade, retrofit, and new-installation labor performed by GTI Petro at an enrolled Site. The discount does not apply to permits, engineering, third-party trades, freight, or equipment sold at or below cost.

What the fee buys. The monthly fee buys the Program Services listed above — the annual inspection, the included battery or filter replacements, priority scheduling, free phone support, and your Member Rate. The monthly fee is not an insurance policy, an extended warranty, or a prepayment for repairs. Repair labor, travel beyond the first hour, and parts outside the included items are billed at your Member Rate.

Multiple sites. Every Site is enrolled and billed at the published per-Site rate. There is no separate volume tier at this time. If you operate a portfolio and want a portfolio arrangement, contact us and we will quote one separately.

4. Annual Inspection

Your Plan includes one annual diagnostic inspection of the Covered Equipment for each inspection type your Plan provides. The inspection is a full diagnostic check for wear, calibration drift, connectivity issues, and conditions trending toward failure.

We contact you ahead of the inspection window to schedule a date that works around your store hours. Included battery and filter replacements are normally bundled into the same visit to minimize disruption.

New and newly acquired locations. When you enroll a Site that is new to you or newly acquired, your first-year entitlement includes a complete site survey before go-live: a documented inspection of fuel system equipment integrity and functionality, a regulatory and agency inspection-readiness review, and operational training for your staff on the POS, tank monitor, dispenser, and fuel system, including daily inspection criteria. The site survey takes the place of that Site's first annual inspection.

If you decline, reschedule past the end of your Term, or do not provide access for the inspection, the inspection for that Term is forfeited. It does not carry over and is not refundable, credited, or exchangeable.

An inspection is a diagnostic assessment, not a repair. Any corrective work identified during an inspection is quoted separately and billed at your Member Rate.

5. Free Phone Support

Phone support is included at no additional charge, year-round, Monday through Friday, 8:00 a.m. to 5:00 p.m. Pacific Time, excluding GTI Petro holidays. Outside those hours, emergency conditions are handled through our emergency line as described in Section 6.

Phone support covers issues that can reasonably be resolved without an on-site visit — card-reader reboots, communication and connectivity errors, error-code clears, automatic tank gauge alarms, printer and paper jams, system lockups, and similar. If the issue cannot be resolved by phone, we will schedule a service call at your Member Rate.

Phone support is provided to your designated site personnel. It does not include training beyond what is necessary to resolve the immediate issue, programming of third-party systems, or support for equipment that is not Covered Equipment.

6. Response Time Commitments

We publish our response commitments because we think you should be able to check them. Priority is assigned by GTI Petro at intake based on the description you provide.

PriorityDefinitionOur Commitment
P1 — EmergencySite down, fuel leak, fire or safety hazard, environmental releaseSame-day response; target 4–6 hours
P2 — UrgentDispensers or POS down with revenue impactResponse within 24–48 hours
P3 — StandardNormal repairs, single-unit or single-position issuesScheduled window within 3–5 days
P4 — LowMinor or cosmetic issuesFlexible timing, by arrangement
P5 — PlannedPreventive maintenance, compliance testing, upgrades and installationsBooked in advance

What "response" means. Response means the earlier of a live diagnostic contact from a GTI Petro technician or dispatcher, or arrival on site, whichever the situation calls for. It does not mean completion of the repair, which depends on parts availability and the nature of the failure.

Priority scheduling. Program members are scheduled ahead of non-member work of the same priority. Where more than one member has an open call of the same priority, calls are worked in the order received, except that a P1 safety or environmental condition always takes precedence.

Coverage window. Response times for P2 through P5 are measured during our normal service hours, Monday through Friday, 8:00 a.m. to 5:00 p.m. Pacific Time, excluding GTI Petro holidays. P1 emergencies are not limited to normal service hours — call 1-888-450-0484 at any time and we will respond the same day. After-hours, weekend, and holiday attendance is billed at our then-current after-hours rates, less your Member Rate discount.

What these commitments do not cover. These are good-faith commitments, not guarantees, and the times stated are targets. They do not apply where the delay is caused by a Force Majeure Event under Section 15, by lack of safe or timely site access, by a utility, network, or brand-network outage, by parts that are unavailable from the manufacturer or on backorder, by a third party's work at your site, or by amounts past due under Section 11. Where an event outside our control affects a commitment, we will tell you promptly and give you a revised estimate.

7. What Is Not Included

The Program does not include, and the following are billed separately at your Member Rate or excluded entirely:

  • Parts and repair labor beyond the included battery and filter replacements and the annual inspection.
  • Labor on customer-supplied parts, which is billed at $135 per hour, or our then-current published rate for such labor, and carries no GTI Petro warranty on the part.
  • Equipment outside the Plan you selected, and equipment at Sites not enrolled.
  • Tank monitoring systems, lighting, signage, car wash equipment, air and water units, and compliance failures, which are handled separately from the Program.
  • Damage from fire, flood, storm, vandalism, theft, accident, power surge, lightning, or acts of God.
  • Major component replacement outside the scope of your Plan.
  • Damage or malfunction caused by third-party service, unauthorized modification, relocated equipment, or electrical work not approved by GTI Petro.
  • Fuel or additive quality problems, contamination, and pre-existing site or subsurface conditions.
  • Regulatory testing, Designated Operator services, and compliance remediation, unless separately contracted.
  • Failures caused by your failure to meet the obligations in Section 12, including operating Covered Equipment without an approved uninterruptible power supply.

Nothing in the Program relieves you of your own obligations to operate, monitor, and test your systems, including all statutory underground storage tank monitoring, leak detection, and compliance testing.

8. Term, Renewal and Cancellation

(a) Every subscription is a twelve-month commitment. When you enroll a Site, you commit that Site to the Program for twelve (12) months beginning on its enrollment date (the "Initial Term"). There is no month-to-month option. You choose only how you pay for the Term:

  • Monthly installments. The annual fee for the Term is paid in twelve (12) equal monthly installments, charged automatically on the same day each month. Paying monthly does not shorten the Term or make the subscription month-to-month; each installment is one-twelfth of a twelve-month commitment.
  • Annual payment. The full Term is paid in advance in a single payment at the discounted annual rate shown in Section 3.

Your Plan and Payment Option are recorded at enrollment and confirmed to you in writing.

(b) Each Site has its own Term. Sites are enrolled and billed separately. A Site you add later starts its own twelve (12) month Initial Term on the date it is enrolled. Removing a Site before the end of its Term is an early termination of that Site's subscription under Section 9.

(c) We tell you before every renewal, and you can say no. At the end of each Term, the subscription renews for a further twelve (12) month term (each, a "Renewal Term") at the Payment Option then in effect — but never without telling you first.

At least thirty (30) days before the end of each Term, we will send you a renewal notice that states the renewal date, the length of the Renewal Term, the price you will be charged, the billing frequency, and exactly how to decline. We send it to the email address and phone number on file, and using the same method you used to enroll.

(d) Your right to decline. You may decline the renewal at any time after you receive the renewal notice and before the current Term ends, using any of the methods in Section 8(e). Declining is free, takes effect at the end of the current Term, carries no early termination charge, and requires no explanation. Declining in response to a renewal notice satisfies any notice requirement in these Terms, regardless of how many days remain in the Term.

IF YOU DO NOT DECLINE BEFORE THE TERM ENDS, YOUR SUBSCRIPTION WILL RENEW FOR A FURTHER TWELVE (12) MONTHS AT THE PRICE STATED IN THE RENEWAL NOTICE AND YOUR PAYMENT METHOD WILL BE CHARGED. By enrolling, you agree that your decision not to decline after receiving the renewal notice is your consent to that Renewal Term and to the charges for it.

(e) How to decline or cancel. Use the same method you used to enroll, or email info@gtipetro.com, call 1-888-450-0484, or write to us at the address below. Declining or cancelling will never require more steps than enrolling did, and we will never route you through a retention process before honoring it. We confirm every decline and cancellation in writing within two (2) business days. A cancellation received before the end of a Term is an early termination and is subject to Section 9.

(f) Cancellation by GTI Petro. We may terminate (i) for your material breach that remains uncured ten (10) days after written notice, including non-payment under Section 11; or (ii) for convenience on thirty (30) days' written notice, in which case you owe only fees accrued through the termination date, no early termination charge applies, and we will refund any prepaid fees for periods after the termination date.

(g) No partial-month refunds. Except as stated in Section 8(f) and Section 15, fees are not prorated or refunded for partial months.

(h) Our records. We retain records of your enrollment, your Plan and Payment Option, each renewal notice we send you and the date we sent it, and any decline or cancellation, for at least three (3) years, or one (1) year after the subscription ends, whichever is longer. You may request a copy at any time.

9. Early Termination

(a) The charge. IF YOU CANCEL OR TERMINATE A SITE'S SUBSCRIPTION BEFORE THE END OF ITS TERM for any reason other than GTI Petro's uncured material breach or GTI Petro's termination for convenience, YOU AGREE TO PAY AN EARLY TERMINATION CHARGE EQUAL TO THE MONTHLY FEE FOR THAT SITE MULTIPLIED BY THE NUMBER OF MONTHS REMAINING IN THE TERM, counting the month in which the cancellation takes effect as a full month. The charge is in addition to any amounts already accrued and unpaid, including invoices for work performed at your Member Rate.

(b) How it works for each Payment Option.

  • Monthly installments. The remaining installments for the Term become due and payable on the effective date of cancellation. For example, a Site cancelled in month four of a twelve-month Term owes the eight remaining installments.
  • Annual payment. No portion of the annual payment is refunded for the unexpired part of the Term. The amount you have already paid for the balance of the Term is the early termination charge, and no further charge applies.

(c) Why the charge exists. The parties agree that: GTI Petro's actual damages from early termination are impracticable and extremely difficult to determine; those damages include unrecovered onboarding and site-survey costs, technician scheduling and route density planned around the enrolled Site, parts and consumables staged or ordered for the Site, the value of included items already delivered in the Term, and the discounted Member Rate and locked pricing extended on repairs, parts, and projects in reliance on the full Term; the charge in this Section is a reasonable endeavor by the parties to estimate fair average compensation for that loss, is intended as liquidated damages under California Civil Code section 1671(b) and not as a penalty, and was agreed at arm's length between two businesses; and this charge is the sole amount payable for the unexpired portion of the Term. GTI Petro will not both accelerate the remaining Term and impose a separate termination fee.

(d) Work already discounted. Member Rates applied to work completed before the effective date of cancellation are not reversed. The early termination charge is the agreed compensation for that discount.

(e) Severability. If a court determines that this Section is unenforceable in whole or in part, that determination does not affect any other provision of these Terms, and the charge will be reduced to the maximum amount enforceable under applicable law.

10. Fees, Billing and Payment

(a) Billing. Under the monthly Payment Option, installments are billed in advance and charged automatically on your enrollment date and on the same day of each following month for the Term. Under the annual Payment Option, the full Term is billed in advance on your enrollment date. Repair labor, travel, and parts are invoiced as the work is completed.

(b) Payment methods. We accept Visa, Mastercard, and American Express, and ACH bank transfer. By enrolling, you authorize GTI Petro to charge the payment method on file for all fees for the Term, for each Renewal Term you do not decline, and for any early termination charge under Section 9. You are responsible for keeping the payment method current.

(c) Invoices. Invoices for work outside the subscription fee are due Net thirty (30) days from the invoice date.

(d) Taxes. All fees are exclusive of applicable sales, use, and excise taxes, which are your responsibility.

(e) Price adjustments. Any change to your subscription fee takes effect only at a Renewal Term, and only if it was disclosed in the renewal notice we sent you at least thirty (30) days before that Renewal Term began. We never change your fee mid-Term. We disclose any other material change to price or services in the same notice, on the same schedule. If you do not agree to an adjusted fee or a material change, you may decline the renewal under Section 8(c) and you will not owe an early termination charge on account of that change. Our then-current published rates for repair labor, travel, and parts may change from time to time; your Member Rate discount applies to the rates in effect when the work is performed.

11. Late Payment, Suspension and Collections

(a) Failed payment. If a recurring payment fails, we will notify you and you will have fourteen (14) days to update your payment method.

(b) Late charges. Balances past due more than thirty (30) days on subscription fees and on work invoiced under these Terms accrue a late charge of two percent (2%) per month (24% per annum), or the maximum rate permitted by applicable law, whichever is less. Invoices issued under a separate proposal governed by our Service Terms & Conditions carry the late charge stated in those terms.

(c) Suspension and termination. If any amount remains unpaid thirty (30) days after its due date, we may suspend Program Services, decline non-emergency service calls, and terminate the subscription on written notice. On termination for non-payment you remain responsible for all fees accrued and unpaid through the termination date, plus the early termination charge in Section 9 if a twelve-month Term is in effect. We will not both accelerate the remaining Term and charge a separate termination fee — Section 9 is the sole pre-agreed remedy for the unexpired portion of the Term.

(d) Collection costs. You are responsible for all costs of collection, including reasonable attorneys' fees and court costs.

(e) No offset. Payment is not contingent on your receipt of funds from any third party, lender, brand, or owner. You may withhold payment only for an amount subject to a good-faith dispute that you have identified to us in writing, and only up to one hundred fifty percent (150%) of the disputed amount.

12. Your Responsibilities

To let us do our job safely and on schedule, you will, at no cost to us:

  • maintain safe, functional, and accessible conditions at the Site, and provide safe, unobstructed physical access to all Covered Equipment;
  • keep equipment areas clean, dry, and protected, and maintain an approved uninterruptible power supply (UPS) on Covered Equipment that requires one;
  • report issues promptly and accurately, and disclose any third-party service, modification, or electrical work performed on Covered Equipment before our visit;
  • follow the first-contact procedure for POS issues, where one applies to your brand or system — for Verifone-brand POS systems this currently means contacting the Verifone Help Desk first to obtain a case number, and we will tell you if that procedure or contact information changes;
  • provide accurate site, equipment, and contact information, and keep a current authorized contact on file;
  • secure the work area from the public and coordinate your operations, tenants, and fuel deliveries around scheduled work;
  • comply with all laws, brand standards, and regulatory requirements applicable to your Site, including underground storage tank monitoring and testing; and
  • pay amounts when due.

Delays, standby time, or remobilization caused by your failure to meet these responsibilities are billable at your Member Rate and extend our response commitments accordingly.

13. Acceptance of Work, Warranty and Manufacturer Warranties

(a) Acceptance of work. We will notify you when work is substantially complete. You are deemed to have accepted the work as complete unless you notify us in writing of a specific deficiency within thirty (30) days after substantial completion.

(b) Workmanship warranty. GTI Petro warrants that its service and repair labor will be free from defects and performed in a good and workmanlike manner, in accordance with applicable codes and manufacturer requirements, for ninety (90) days from the date the service is completed. Our sole obligation and your exclusive remedy under this warranty is, at our option, to repair or re-perform the defective labor at no charge for labor.

Installation work performed under our Service Terms & Conditions carries a one (1) year workmanship warranty from substantial completion, as stated in those terms.

(c) Parts and equipment. Dispensers, point-of-sale hardware, tank-monitoring systems, sensors, controls, and other manufactured equipment carry only the warranty of the respective manufacturer. GTI Petro passes through to you all such manufacturer warranties to the extent they are assignable, and does not independently warrant manufactured goods.

(d) We administer your manufacturer warranty claims. Manufacturer warranty processes are complicated and unforgiving, and most of our competitors leave you to run them yourself. As a Program member, GTI Petro prepares, files, and manages eligible manufacturer warranty claims on your behalf at no additional charge, including registration, dispatch documentation, defective-part returns, and follow-up. A claim is "eligible" if it relates to Covered Equipment at an enrolled Site, the equipment is within the manufacturer's stated warranty period, and you promptly provide the information and access the manufacturer requires. We cannot guarantee any manufacturer's decision, and payment or replacement remains subject to the manufacturer's terms, conditions, deadlines, and procedures. Where a manufacturer denies a claim, any resulting repair is quoted and billed at your Member Rate.

(e) Warranty exclusions. The warranties above do not cover: normal wear; consumable items; damage from misuse, abuse, vandalism, accident, theft, fuel or additive quality, contamination, power surge, lightning, flooding, or acts of God; corrosion or conditions arising from pre-existing site or subsurface conditions; alterations, repairs, or maintenance performed by anyone other than GTI Petro or its authorized representatives; failure to perform required routine maintenance, testing, or calibration; networking, cabling, or brand-network issues outside our scope; parts supplied by you; or any work affected by your failure to pay amounts due.

(f) Disclaimer. THE WARRANTIES IN THIS SECTION ARE THE ONLY WARRANTIES PROVIDED AND ARE IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

(g) Your ongoing responsibility. You remain responsible for routine operation, maintenance, monitoring, and regulatory testing of your systems, including all statutory underground storage tank monitoring, leak-detection, and compliance testing.

14. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW:

(a) GTI Petro's total aggregate liability arising out of or relating to the Program and the Program Services, whether in contract, tort, warranty, or otherwise, will not exceed an amount equal to three (3) months of your then-current subscription fees for the Site at which the loss occurred. This limit applies to the Program Services. Liability arising from installation, construction, or other project work quoted under a separate proposal is governed by the limitation of liability in our Service Terms & Conditions, which is measured by the amount paid for that work.

(b) NEITHER PARTY WILL BE LIABLE TO THE OTHER FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST FUEL SALES, BUSINESS INTERRUPTION, LOSS OF DATA, OR LOSS OF USE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

(c) These limitations do not apply to a party's indemnity obligations for third-party bodily-injury or property-damage claims, to liability arising from a party's gross negligence or willful misconduct, or to liability that cannot be limited under applicable law.

15. Force Majeure

Neither party is liable for any delay or failure to perform (other than payment obligations) caused by conditions beyond its reasonable control, including acts of God, fire, flood, earthquake, severe weather, epidemic or pandemic, war, terrorism, or civil unrest, labor disputes or shortages, equipment, material, or component shortages, manufacturer or supplier delays, freight and transportation disruption, tariffs, embargoes, governmental acts, orders, or permitting delays, utility, network, or telecommunications outages, cyberattack, and concealed or differing site conditions (each, a "Force Majeure Event").

The affected party will notify the other promptly and use commercially reasonable efforts to resume performance. Performance obligations and response commitments are suspended for the duration of the event. If a Force Majeure Event continues for more than thirty (30) consecutive days, either party may terminate the affected Program Services on written notice, with no further liability except for amounts accrued before termination, and GTI Petro will refund any prepaid fees for periods after termination. No early termination charge applies to a termination under this Section.

16. Indemnification

(a) By Customer. You will indemnify, defend, and hold harmless GTI Petro and its officers, employees, and agents from and against third-party claims for bodily injury, death, or damage to tangible property to the extent caused by your negligence or willful misconduct or your breach of these Terms, and from claims arising out of your violation of applicable law or the rights of a third party.

(b) By GTI Petro. GTI Petro will indemnify, defend, and hold harmless you and your officers, employees, and agents from and against third-party claims for bodily injury, death, or damage to tangible property to the extent caused by GTI Petro's negligence or willful misconduct in performing the Program Services.

(c) Comparative fault. Neither party is required to indemnify the other for claims arising from the other party's own negligence or willful misconduct, and any indemnity is reduced in proportion to the comparative fault of the party seeking indemnity, consistent with applicable law.

(d) Pre-existing conditions. GTI Petro has no obligation to indemnify you for pre-existing site or environmental conditions.

(e) Statutory limits. For any work that is a "construction contract" under California Civil Code section 2783, the indemnity obligations in this Section are limited by and will be construed consistent with California Civil Code sections 2782 and 2782.05, and the corresponding anti-indemnity statutes of Arizona (A.R.S. § 32-1159) and Nevada (NRS 624.610) where those states' laws apply. No provision of these Terms requires indemnity for liability arising from the sole negligence or willful misconduct of the indemnitee, or otherwise to the extent prohibited by law; any such provision is void to that extent and will be reformed to the maximum enforceable scope.

17. Insurance and Risk of Loss

GTI Petro maintains Commercial General Liability, Automobile Liability, Workers' Compensation and Employer's Liability as required by law, and Umbrella/Excess Liability coverage, with insurers it deems reasonable. We will furnish a certificate of insurance on request, and will name you as an additional insured on the General Liability policy to the extent of our indemnity obligations under Section 16, on a primary-and-non-contributory basis only where required by written contract. Additional insurance requirements, higher limits, waivers of subrogation, or endorsement costs you request beyond our standard program may be provided at your expense.

You are responsible for insuring your own premises, equipment, and inventory. Risk of loss, damage, or theft of parts, equipment, or tools delivered to your Site passes to you upon delivery, except to the extent of GTI Petro's negligence, and you are responsible for securing and protecting delivered items stored at the Site.

18. Safety and Compliance

GTI Petro performs work in accordance with its safety program and applicable OSHA and Cal/OSHA requirements, and retains sole control over the means, methods, sequences, and safety of its own work and personnel.

We will not perform work that would violate applicable federal, state, or local laws, ordinances, regulations, or codes, or applicable fuel-brand safety guidelines. Our technicians may refuse or stop work where site conditions are unsafe, hazardous, or non-compliant, and any resulting delay is excusable. You will disclose known site hazards and coordinate your operations so as not to expose our personnel to unsafe conditions.

19. Independent Contractor

GTI Petro performs the Program Services as an independent contractor. Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship. GTI Petro is responsible for its own personnel, subcontractors, taxes, and means and methods.

20. Confidentiality

Pricing, methods, drawings, diagnostic findings, and other non-public information furnished by GTI Petro are confidential, are provided solely to evaluate and receive the Program Services, and may not be disclosed to our competitors. Information you provide to us is handled in accordance with our Privacy Policy.

21. Governing Law, Venue and Dispute Resolution

These Terms are governed by the laws of the state in which the enrolled Site is located, without regard to conflict-of-laws principles. Where more than one state is involved or the location is not specified, the laws of the State of California govern.

Before filing any action, the parties will first attempt in good faith to resolve the dispute through discussion between senior representatives and, if that does not resolve it within thirty (30) days, through non-binding mediation before a mutually agreed mediator, with the parties sharing the mediator's fees equally. This does not prevent either party from seeking injunctive relief or from preserving a statutory lien or bond right within any deadline.

The exclusive venue for any dispute not resolved through mediation is the state or federal courts located in Los Angeles County, California, and each party consents to that jurisdiction. EACH PARTY WAIVES ANY RIGHT TO A TRIAL BY JURY TO THE EXTENT PERMITTED BY LAW. In any action to enforce or interpret these Terms, the prevailing party is entitled to recover its reasonable attorneys' fees and costs.

We do not require arbitration, and we do not ask you to waive class or representative claims.

22. Changes to These Terms

We may update these Terms from time to time. When we do, we will change the "Last Updated" date and version number above and post the current version at www.gtipetro.com.

For active subscribers, we will give notice of any material change to these Terms, to pricing, or to the services included in your Plan at least thirty (30) days before it takes effect, sent to the email address on file and using the same method you used to enroll. Material changes do not apply retroactively and do not take effect during a Term you have already paid for unless you agree. If you do not agree to a material change, you may decline the renewal or cancel before it takes effect, and you will not owe an early termination charge on account of that change.

23. Miscellaneous

Entire Agreement. These Terms, together with your enrollment form or signed proposal, are the entire agreement regarding the Program and supersede all prior proposals, negotiations, and representations on that subject. Work outside the Program is governed by our Service Terms & Conditions.

Order of Precedence. In a conflict, a written agreement signed by both parties controls, then these Terms, then our General Terms & Conditions. Any conflicting terms on your purchase order are rejected.

Amendment. Except for changes made under Section 22, these Terms may be amended only by a writing signed by both parties.

Assignment. You may not assign these Terms without our prior written consent, which will not be unreasonably withheld. We may assign to an affiliate or successor, and may subcontract portions of the Program Services while remaining responsible for them.

Severability. If any provision is held unenforceable, it will be modified to the minimum extent necessary to make it enforceable, or severed if it cannot be, and the remainder stays in effect.

Waiver. No waiver is effective unless in writing, and no delay in enforcing a right waives it.

Notices. Notices to GTI Petro must be in writing to the address below or to info@gtipetro.com. Notices to you may be sent to the address, email address, or phone number on file for your account.

No Third-Party Beneficiaries. These Terms benefit only the parties.

Survival. Sections addressing fees and payment, early termination, acceptance and warranty, limitation of liability, indemnity, insurance, confidentiality, and governing law survive termination.

Counterparts and Electronic Signatures. These Terms may be accepted electronically, in counterparts, and by electronic signature, each of which is deemed an original and binding.

24. Contact Us

GTI Petro — Genesys Technologies Inc.
5352 N. Irwindale Ave., Suite C, Irwindale, CA 91706
3159 W. Buckeye Rd., Phoenix, AZ 85009

Toll-free: 1-888-450-0484 · Text: 1-424-433-5236
info@gtipetro.com · www.gtipetro.com